Services - sanmeart.com

Our Service

The quality of our products and the satisfaction of our customers are the first purpose of our service.

Free training service

After the customer receives the goods, we will have professional beauty instructors who will use remote video calls to conduct one-on-one training on the use of the machine. There is no need to worry about the use of the machine.

After-sales service

Our official website is manned 24/7. If there are any problems, professional after-sales engineers will help solve them. If necessary, we can provide door-to-door service.

ODM/OEM service

We can carry out perfect light customization according to customer needs to help your business become better.

Why Choose Oliyalaser ?

A Trusted Partner You Can Rely On

Our products have been exported to over 160 countries, covering European, North American, Middle Eastern, Southeast Asian countries and Australia. We have gained recognition and support from a growing number of beauty salons and medical aesthetic institutions worldwide.

Technological Innovation

Quality Assurance

Experience100%
R&D capabilities100%
Professionalism100%

Address Your Cooperation Concerns

We have compiled frequently asked questions during customer cooperation. If you have other questions, feel free to contact online customer service for exclusive answers.

What is the minimum order quantity for your OEM/ODM services?

We support flexible minimum order quantities. The minimum order quantity for OEM/ODM services is 10 units; if you have special needs (such as sample trial production), you can negotiate with the account manager, and we will adjust the plan according to the actual situation.

What technical support can I get after purchasing the equipment?

After purchase, you can enjoy three types of technical support: ① free on-site/remote operation training; ② 7×24 online consultation with technical experts; ③ guidance on equipment calibration and software upgrade, ensuring your team can use the equipment proficiently.

How long is the warranty period of the equipment? What does the warranty cover?

All equipment enjoys a 2-year warranty. The warranty covers the repair or replacement of core components (such as laser heads, RF modules) damaged by non-human factors, as well as free technical fault diagnosis; faults caused by human damage or force majeure need to be negotiated separately.

Do you provide documents required for customs clearance when exporting equipment to other countries?

Yes, we will provide a full set of customs clearance documents according to the regulatory requirements of the target country, including certification documents such as FDA (USA), Medical CE (Europe), ISO 13485, commercial invoices, packing lists, etc., to ensure smooth customs clearance of the equipment.

How soon can I get a response and solution after submitting an after-sales issue?

We promise to respond to after-sales issues within 24 hours: solutions for simple faults (such as operation questions) will be provided within 4 hours; maintenance plans for complex faults (such as component damage) will be confirmed within 12 hours. If parts need to be replaced, they will be shipped from the nearest warehouse first to shorten the maintenance cycle.

SERVICE